Customer Service

Payments by PayPal

We only use PayPal, so paying for your order is safe and easy.

Payments by PayPal

No Account Required

Ordering from our website is so simple that you don't even need to setup an account. Just checkout with PayPal, and they send us all the information we need to ship your parcel:

- Name and address for delivery
- Email address for order notification

UK Delivery

•  Priority 1-2 working days £2.50
•  Standard * 3-5 working days £1.25

* Free standard delivery for orders over £1

International

Unfortunately we don't ship overseas. We only sell in the UK.

When will my order be dispatched?

Priority orders received before 3pm are dispatched on the same day. Standard orders are dispatched on the next working day.

Our warehouse dispatches parcels Monday to Friday only. We are closed on weekends and UK public holidays.

Refunds

  • Unopened / Unused Products

You can return unused items for a full refund up to 30 days after placing your order.

Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely. A refund will be made to your PayPal account and confirmed to you by email.

Please note: we do not refund postage costs.

Exchanges

  • Opened products

If, after trying a product you decide it isn't suitable then please contact us for further advice. If you let us know within 7 days we may be able to offer you an exchange or credit note.

Return address

Natural Beauty
11 Kingsmead Ind Estate
Kings Cliffe
Peterborough
PE8 6YH

Customer service

Email:  info@naturalbeauty.uk

Tel:  01780 470 432

Office hours:  Monday-Friday 8am-6pm
(excluding public holidays)